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EarlyBay Forums
General Earlybay Chat
Furious with Machine Mart - a WARNING!!!!
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<blockquote data-quote="Justin &amp;amp; Muttley" data-source="post: 160930" data-attributes="member: 226"><p>I put a hammer & dolly set from Machine Mart on my birthday list and received two of them, one from my wife and one from my parents. I went to MM to return one and get a refund as both paid cash for them - the guy behind the counter told me that there was a 10% admin fee for returns - WTF???</p><p></p><p>Rather than the £50 I should have got back I was given £45 - I was told that this was to cover admin fees and re-stocking, but neither my wife or parents were told about this when they bought the items, he pointed to a very vague sign stating that it was company policy and there was nothing he could do about it.</p><p></p><p>I took my £45 and went home to write a very stern letter to their head office, when I received their reply it basically said 'like it or lump it'. As a long standing customer of theirs I am very disappointed to say the least and will not be spending my hard earned £££'s there in the future.</p><p></p><p>Be warned - I know it was only a fiver on this occasion but could have been much more costly if I was buying the big compressor I'm after...</p><p></p><p>I'm boycotting MM and invite you to do the same - I think it's outrageous!! :evil: :evil: :evil: </p><p></p><p><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /></p></blockquote><p></p>
[QUOTE="Justin & Muttley, post: 160930, member: 226"] I put a hammer & dolly set from Machine Mart on my birthday list and received two of them, one from my wife and one from my parents. I went to MM to return one and get a refund as both paid cash for them - the guy behind the counter told me that there was a 10% admin fee for returns - WTF??? Rather than the £50 I should have got back I was given £45 - I was told that this was to cover admin fees and re-stocking, but neither my wife or parents were told about this when they bought the items, he pointed to a very vague sign stating that it was company policy and there was nothing he could do about it. I took my £45 and went home to write a very stern letter to their head office, when I received their reply it basically said 'like it or lump it'. As a long standing customer of theirs I am very disappointed to say the least and will not be spending my hard earned £££'s there in the future. Be warned - I know it was only a fiver on this occasion but could have been much more costly if I was buying the big compressor I'm after... I'm boycotting MM and invite you to do the same - I think it's outrageous!! :evil: :evil: :evil: ;) [/QUOTE]
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EarlyBay Forums
General Earlybay Chat
Furious with Machine Mart - a WARNING!!!!
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