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Message: <blockquote data-quote="giraffeinbath" data-source="post: 160977" data-attributes="member: 554">It's about knowing your consumer rights, if the items were bought in store and are not faulty then they don't have to accept the goods back at all if they don't want too. I agree it's a bummer though, a full value credit note would be fairer as a returns policy, assuming you can use the credit note of course. It's not how many high street shops would behave but I guess they are more 'industrial commercial' so aren't necessarily so high street consumer focused. Bet you'll still give them a look next time you need some cheap tools though  <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink    ;)" loading="lazy" data-shortname=";)" /></blockquote>