Bought an inflatable awning Olpro Breeze from Olpro August 2019. Had big problems with it whilst on its first trip in France. Roof filled with water and collapsed, one of the doors would not zip etc. E mailed them and put them in picture. On return awning sent back to them. They couldn’t find any fault ( bit surprising).It was returned to me and on next trip same zip problems and water this time coming in at bottom of side door. Took video etc. Had lots of people on the site look at it and all agreed there was clearly a problem. I’m practical and have had awnings for over 20years without problems. Contacted them and it was returned to them in October,got a written acknowledgment that they would replace in the same colour in December. Last week I rang and was told that it will now be March but no guarantee of this. I asked for a refund as I consider the delay unreasonable. They have refused and I’m about to issue proceedings. What do you think, am I being unreasonable? I’ve got plans booked end of Feb and March and have no awning.
I’m not too bothered about the legal aspect as I’m a retired solicitor and can get up to date on changes in the law, more interested in the general opinion of forumites as to whether being asked to wait until March ( hopefully)is reasonable having returned it in October.
I was originally under the impression that OLPRO designed and manufactured in the UK an impression formed by reading their website :-
“OLPRO was established in 2011, here in the fantastic Malvern Hills in Worcestershire, and have been designing and producing top quality camping and camper van equipment ever since. Created by camping experts for people who want to stand out” .......Their website wording.
It does however appear that they are waiting for the arrival of a container.....I know not from where 🤔
Huyrob
I’m not too bothered about the legal aspect as I’m a retired solicitor and can get up to date on changes in the law, more interested in the general opinion of forumites as to whether being asked to wait until March ( hopefully)is reasonable having returned it in October.
I was originally under the impression that OLPRO designed and manufactured in the UK an impression formed by reading their website :-
“OLPRO was established in 2011, here in the fantastic Malvern Hills in Worcestershire, and have been designing and producing top quality camping and camper van equipment ever since. Created by camping experts for people who want to stand out” .......Their website wording.
It does however appear that they are waiting for the arrival of a container.....I know not from where 🤔
Huyrob