Rant? Am I asking too much of a company

[Rob b]

Well the story begins I ordered said part on 25th January this year an I havnt received the part yet the company is based in the uk so it's not shipping that's the hold up so
I wanted the parts before Volks world as I want to take my bus there in the early bay line up

I've emailed an rang the company an been strung a lot of story's so Thursday last week I rang up an asked for my money back so I could order the parts some where else he said he would sort it an get the money in my account by Monday at the latest guess what still no money in my account I've rang an get no answer too


Where do I go from here

Any help is good cheers


Rob

 

[Grazy]

i would get the address an go pay them a visit fella

 

[Rob b]

Lol that's a good answer dude

 

[K@rlos]

i would get the address an go pay them a visit fella

I know not upset you Graeme, seeing as you no where I live :lol:

On a serious note, could you not ring trading standards or something? I guess that's theft if you've paid and not got your parts.

 

[Rob b]

i would get the address an go pay them a visit fella

I know not upset you Graeme, seeing as you no where I live :lol:

On a serious note, could you not ring trading standards or something? I guess that's theft if you've paid and not got your parts.

This is the sort of route I was thinking of goin do you have much knowledge about this ?



Rob

 

[mattd]

I ordered said part on 25th January this year an I havnt received the part

How did you pay ?

 

[Rob b]

Bank transfer straight to the company's account




Rob

 

[Doris]

Are they a well known company in the VW scene?

 

[sparkywig]

Is their name 6 letters long and start and end with S?

 

[Rob b]

Just to clean up its not status lol

An yeah they seem to be a pretty big part in the Vw scene




Rob

 

[scott wilson]

god i hope its not me! from an internet point of view bank transfers are much harder to file in" the system" ie your brain, than say an ebay transaction which sends you loads of traceable emails

 

[Rob b]

No dude it's not you

an I've sent emails an rang a few times but always got a list of things that wasn't done or things had gone wrong I wanted the bits before volksworld too but I ain't got my money back yet so can't order off someone else



Rob

 

[Gadget Boy]

Name them , Then someone on here could pop round an pick said part up or at least know sumone who works there and get you help / parts you need

 

[Rob b]

I would like to name them as it seems he ain't even picking the phone up to me now

It's just everyone has good things to say about them I seem to be the only one getting the crap end of the deal here



Rob

 

[creationblue]

So as not to incriminate, why dont you start a new thread asking for feedback on said company. That way we all know who your talking about and the problem may get sorted and the said company could redeem themselves........

Just

 

[Gütterßnipe]

Take a look at this link fella
The law is on your side under the Distance Selling Act
http://www.direct.gov.uk/en/Governm...ionsthatcanchangeyourconsumerrights/DG_183048

As no goods received after 30 days you are legally entitled
To a refund, I'd speak to the trading standards people local
To these charlatans.

Spence

 

[Rob b]

I received an email this morning after they didn't pick up the phone twice an they said the money should be in my bank later



Thank god


Will let you know how I get on



Rob

 

[Bwuttonmoon]

Sounds like the trouble I had with a well knownvw parts company. Waited weeks for my part...was sent wrong part...returned the said part and waited more weeks for my refund, with lots of phone calls inbetween. I now avoid.

 

[Rob b]

Still no money

 

[Mr Brightside]

Still no money

Name 'n Shame !!

Maybe its the only way they will learn.