busdiver
Well-known member
i work in distribution to retailers and also have a lot of contact with joe public, we are a relativly small company comaperd to some in a fairly niche market with customers making price comparisons a "choice maker" even if the product is noticeably inferior to ours, BUT we often make the sales and retain the business once won because even if we are more expensive the thing that costs nothing is service....and has been our MD's mantra for ever.
and personally i read something donkeys ago that was attributed to the late Harry Secombe... "the measure of a man is how he treats another who is of no use to them" or words to that effect.
i think sometimes people do not call/return calls because they have not got what the customer wants or nothing to add to an ongoing order... it dose'nt matter as EASY says calling is easy and that customer will remember that although you stood to gain nothing from the call you still called.........................
and personally i read something donkeys ago that was attributed to the late Harry Secombe... "the measure of a man is how he treats another who is of no use to them" or words to that effect.
i think sometimes people do not call/return calls because they have not got what the customer wants or nothing to add to an ongoing order... it dose'nt matter as EASY says calling is easy and that customer will remember that although you stood to gain nothing from the call you still called.........................
