Lee C
Well-known member
Had a chat with him today, I think the problem is or at least will be resolved!!
Transporterhaus
- Thread starter naiannod
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Lee C
Well-known member
Got me stuff last Friday, all is well 
Nick-Rackham
Well-known member
Glad someone's happy!
sharman
Well-known member
Lee C said:
I had the same issue mate last year. Paid for spindles thinking they were "off the shelf", then had to wait ages for em being made. Meanwhile hes got my money and im in limbo. Nightmare at time and had a few strong words with him. Luckily, I got them soon after! It's a shame, cos I think he's a decent and talented guy, but no business man.
I've since been waiting to order his rear springplates, but these keep getting delayed :roll: Glad no money exchanged and now going elsewhere.
sharman said:
They're delayed, along with the disc brake kits, because of all the spindles he's trying to shift out...... :msn4:
Lee C
Well-known member
Is that was these are???
Seriously where do these bits go??? :lol: :lol:
I take it they're to lower the back somehow!!!!
No, they're horseshoe plates. They're fitted between the hub and A arm to lift the hub into the wheel arch.
scott wilson
Well-known member
well i get to see whats going on and its a cornish thing! the guy is so busy worked all the bank holidays over the jubilee worked every weekend for as many months as i can remember and he`s on it.Give this man a break because this is engineering and it rarely works as planned.If you want your spindles quick then i have them in stock and i will roll out the product range as and when they are actually avaliable.This stock is all produced by transporterhaus and discounts are avaliable on here for forum members :mrgreen:
Lee C
Well-known member
Ah, so instead of turning the splines, bolt these things on instead!!!!! 8)
Will it not make the wheels stick out further???
Will it not make the wheels stick out further???
Analog
Well-known member
scott wilson said:
phew! well that will be a relief to the people that are waiting on their paid for parts :|
Analog said:
Not too sure Cornwall would agree :?
I know Scott is really trying to help out with the high demands, but perhaps the place to start is by contacting the good people that have paid and are patiently waiting?
Better you go to them than they come to you.
KevH
Well-known member
It seems to me that we have a classic example here of demand outstriping supply, of one poor sod working his rocks off to meet this demand, but of virtually no customer service.
The result is dissatisfaction all round.
This can only end one way if it continues: another supplier will spot the niche in the market and will step in, Transporterhaus will go under and the Forum will lose an old and trusted friend.
Or, Transporterhaus can get their act together, which could simply be explaining realistic delivery times at the point of sale/order, and providing a reliable point of contact (with a promise to call back within say 48 hours). If you are going to run a business, run it like a business. That does not mean reacting to all customers instantly, but managing their expectations. It ain't rocket science. :roll:
End of sermon :mrgreen:
The result is dissatisfaction all round.
This can only end one way if it continues: another supplier will spot the niche in the market and will step in, Transporterhaus will go under and the Forum will lose an old and trusted friend.
Or, Transporterhaus can get their act together, which could simply be explaining realistic delivery times at the point of sale/order, and providing a reliable point of contact (with a promise to call back within say 48 hours). If you are going to run a business, run it like a business. That does not mean reacting to all customers instantly, but managing their expectations. It ain't rocket science. :roll:
End of sermon :mrgreen:
Supertramp
Well-known member
Delilahtoo said:It seems to me that we have a classic example here of demand outstriping supply, of one poor sod working his rocks off to meet this demand, but of virtually no customer service.
The result is dissatisfaction all round.
This can only end one way if it continues: another supplier will spot the niche in the market and will step in, Transporterhaus will go under and the Forum will lose an old and trusted friend.
Or, Transporterhaus can get their act together, which could simply be explaining realistic delivery times at the point of sale/order, and providing a reliable point of contact (with a promise to call back within say 48 hours). If you are going to run a business, run it like a business. That does not mean reacting to all customers instantly, but managing their expectations. It ain't rocket science. :roll:
End of sermon :mrgreen:
I think this is the story for most VW suppliers I've found. Amateurs who can't keep up with demand (or just blatantly lack the skills) but too many people are quick to say 'give them a break they're working hard' or something along those lines. If you're going to sell a product to a public, it's a business. Run it as such.
rustydiver
Well-known member
Well I ordered my early split spindles from him he said it would be a fortnight ish and give him his due he was spot on, he made them I got them.
I think the problem is that we are all in a rush to get things and want it now and don't like it when it don't happen.
I think the problem is that we are all in a rush to get things and want it now and don't like it when it don't happen.
I've met Alex and he's a great bloke and highly skilled, a credit to the scene. What he needs is a shop manager to take care of all the admin/front of house stuff/finance.
Reckon I'd be just the bloke!!! :lol:
Only kidding I live 200 miles away, but if I was nearer.............
Reckon I'd be just the bloke!!! :lol:
Only kidding I live 200 miles away, but if I was nearer.............
vwvanman0
Well-known member
Been watching this thread with interest,its only engineering,why not farm the excess work out to a small engineering firm? Any extra cost would be outweighed by the extra parts he could be selling.
Guys I know make parts and machine stuff and that's what they all do,even if its just for a few weeks to give them breathing space.
Guys I know make parts and machine stuff and that's what they all do,even if its just for a few weeks to give them breathing space.
In spindle related news, the magic of social media informs us that T2D are reducing spindle prices by 10% today (June 14th) and tomorrow (15th) and are in stock.
:lol:
Poor old Alex, just as he's getting up to date another load of urgent orders come through.....
Poor old Alex, just as he's getting up to date another load of urgent orders come through.....
