six said:
that too is what i found. they kept telling me use the seals and they will bed in. how long for they couldnt say. then the first born arrived and life got in the way. By that time id been fobbed off for months so figured it was well past time to send them back. live and learn.
Yes, this is a fair point, but to illustrate what you can do, consider this. I bought some TMI seat covers for a well known company here in the UK (not C & C). I had them for six months and then attempted to fit them, only discovering the pattern was incorrect for a 71 microbus. So I contacted the seller in order to return them. I was told as I I had had them for more than 3 months, I could not return them. The law says you can return goods within a reasonable amount of time, this of course depends upon the nature of the goods purchased. Usually the period is 6 months, but can be longer depending on other factors. The 3 month limit was imposed by the company, not statute, therefore this is irrelevant as far as your rights under the law are concerned. To put it simply, in the pecking order of priorities the law is on the top rung (six months)' the company,s policy is below that!
So after outlining the law to the seller and providing a direct uk.gov link to the law, they caved in. The thing is, you are not negotiating with them, your telling them what they are obliged to do under the law.
This of course only applies to consumer contracts, that is yo say contracts where you buy goods from a company. Private sales are not covered by any such statutes and the Latin expression "caveat emptor" applies (let the buyer beware).
There are other regulations for internet sales etc, so be mindful of these.
Go here for clear, simple advice:
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange" onclick="window.open(this.href);return false;
http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act" onclick="window.open(this.href);return false;
LV