Not telling you how to conduct your business with them - if I may offer a suggestion, I'd drop them a polite concise email, raising the points you're going to discuss in person. They'll have time to reflect and not give off the cuff answers that you feel are falling short.
They are excellent guys, one of the decent traders, and know how the system works in terms of looking after people and ensuring they keep the positives going on forums etc. Mistakes happen and it is the measure of a decent company how they treat you in this respect, Slamwerks will look after you. Help them though by a bit of pre-warning on topic/issues in case they need to get bits in or think over a couple of days how to best resolve it for you.
