Cool Air online chat

[Nugsy]

Went on to Cool Air today, and wanted to pay compliment to the service.
I spoke (typed) with Rob, and he took time to answer all my questions (I had a lot), explain some technical issues in layman's terms and made me feel as a customer, that I mattered. Something that can be sadly missing these days.
Thank you Rob and Cool Air

 

[Whistler]

These guys are near me. I didn't know until recently. When I went in they were great too!

 

[sparkywig]

Cool Air are OK, Christian is my usual contact and we get 5% forum discount.

 

[davidoft]

Cool Air are OK, Christian is my usual contact and we get 5% forum discount.

They currently have a 10% off sale on

 

[Walt]

Went on to Cool Air today, and wanted to pay compliment to the service.
I spoke (typed) with Rob, and he took time to answer all my questions (I had a lot), explain some technical issues in layman's terms and made me feel as a customer, that I mattered. Something that can be sadly missing these days.
Thank you Rob and Cool Air

+1

Although I phoned them, I got the same good customer experience. I was buying some front suspension parts and they took the time to explain about some parts being on back order, and there was a wait time on some Transporterhaus parts.

In the end I ordered what they had available, and as they said, the next week the other parts turned up.

Good experience.