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Nugsy

Well-known member
Supporting Member
Joined
Sep 24, 2009
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Location
Warwickshire
Went on to Cool Air today, and wanted to pay compliment to the service.
I spoke (typed) with Rob, and he took time to answer all my questions (I had a lot), explain some technical issues in layman's terms and made me feel as a customer, that I mattered. Something that can be sadly missing these days.
Thank you Rob and Cool Air
 
Went on to Cool Air today, and wanted to pay compliment to the service.
I spoke (typed) with Rob, and he took time to answer all my questions (I had a lot), explain some technical issues in layman's terms and made me feel as a customer, that I mattered. Something that can be sadly missing these days.
Thank you Rob and Cool Air

+1

Although I phoned them, I got the same good customer experience. I was buying some front suspension parts and they took the time to explain about some parts being on back order, and there was a wait time on some Transporterhaus parts.

In the end I ordered what they had available, and as they said, the next week the other parts turned up.

Good experience.
 
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