Hi All,
My names Josh, and I'm writing from Just Kampers as we'd like to try and resolve the issues that people have had with our products and services here.
As soon as I can across this thread I immediately brought it to the attention of Mark Reynolds, Founder and MD of Just Kampers, and he has just now sent me this response, which I'm posting up on his behalf:
'It's a great disappointment to me to see this tread, and I am 100% committed to resolving this issues and concerns raised.
On the issue of quality:
We continually review what we sell. But every few years we have a 'ground up review' and that's going on right now. I've spent the last 6 weeks and have another 4-6 weeks to go, reviewing ALL the parts we sell, making sure the descriptions are 100% accurate, the photos are up to date and most importantly that they products are 1) Good quality 2) Represent good value for money and 3) the suppliers are able to supply on time.
Items showing in stock on the web:
We 'sync' the website and our back office every 15 mins to make sure stocks as accurate as possible. While every effort is made to ensure that all of the stock levels on our website are correct, what you need to keep in mind is the massive volumes that we ship every day. For example in May 2012, we shipped 58,517 parts!
Items out of stock:
We go through a very strict Quality Control check when the goods arrive, which shows the Goods In team the images of the part and tells them exactly what to check when the part arrives. It also tells them if the part needs extra / repacking etc. For Example: On a mirror it shows them how to check which side it is, make sure it has the full fitting kit, bubble wrap it and put it back in box, them bar code the box.
We do reject parts when they arrive, so this can cause us to be out of stock. For example we rejected a delivery of Thermo mats which were not good enough quality, so none of that delivery has been sold - But it means we are out of stock whilst the factory makes a new batch.
On the heater hose issue:
We do have to infill parts when our 1st choice supplier is out of stock / can't supply on time. We are in the middle of changing how we list this and from about late August / early September this year, ANY part where we are having to 'in fill' will be the same part number but will have an ALT at the end to mark the fact that it is not from the usual supplier, and be stored in a separate location to the normal stock to avoid sending orders containing two different colours etc.
Camper Man:
Can you please email me directly on
[email protected], as I would like to know who said this at JK and if they still work at JK I will ensure they are disciplined over it. It's simply not how we purchase the parts. We have an internal staff handbook and if you turn to purchasing section it starts with "Make sure whatever we sell represents great value for money..."
Give us a 2nd Chance:
If anybody would like to give us a '2nd chance' call our sales manager on Shaun on 01256 860 034 or email him on
[email protected]
And we will offer you until the end of June Free delivery to the UK and if possible a 10% discount (excludes engines, gearboxes).'
I hope the above message from Mark Reynolds is enough to answer any questions that people might have, but I'll be keeping an eye on the forum and would be more than happy to answer any further questions or concerns that anyone has.
In addition, I just wanted to apologise again to Doz for the time wasted at the weekend. We had advertised the change of opening hours in a few places, but a fault with the website meant that the information was not visible over the weekend - This is a fault that we're currently looking in to so that we can ensure that this doesn't happen again.
I believe that Shaun, our Sales Manager here at JK, has called you this morning in response to the email which you sent us, and a resolution has been reached between the two of you, so I hope this goes some way towards making up for it.
Thanks for reading
Josh_JK
