I'll stick up for the insurance industry here.
I'm responsible for a European supply chain which covers motor claim's (please don't all gang up on me). Yes any insurance company could provide a gold plated claims service which would have been proactive and collected the vehicle and shipped it back but would we buy that policy. On the whole people are driven by the price and the industry complete for their business......and the service suffers.
My advice would be to try to contact Markerstudy directly (via LinkedIn is good). Or pick up all the costs and hope they make a recovery on your out of pocket expenses
It's never a great experience having a claim and the industry needs to up it's game.
Hope you get back ok
Actually what you say is not so much sticking up for them but making excuses for them.
I wasn’t so much looking for a “ gold plated “ service but would expect any insurance company to honour their promises in their publicity material. In particular I would expect them to be contactable by their brokers within a reasonable time. AF admitted that they experience major problems with Markerstudy. If I have a broker who is pulling all the stops out to contact the underwriter ( and they were) then why should I have to try to contact them via LinkedIn, seems ridiculous to me.
My accident was last Thursday , I am thankfully on the ferry returning home. Markerstudy have been atrocious and have not been able to provide me with a number for a breakdown service in the event that my attempts to limp home ( saving them considerable pounds ) fails.
In your attempt to “stick up for “ the insurance industry you suggest that I pick up all the costs and “ hope “ they pay me back……..what sort of insurance is that?
I‘m not having a go at you and obviously there are reputable and competent insurance companies out there but, Markerstudy is most definitely not amongst them.
So far as a company basing themselves outside the Uk is concerned, yes it is beneficial to them for tax purposes, it is also extremely beneficial to them in the event of legal proceedings being taken against them. This is akin to banks and financial institutions ….would you consider investing in an institution whose Registered office is in Malta ? to do so goes against all advice, google Malta finance and banks and see how risky their country is on many fronts.