RCC Imports, ever dealt with em?

[RICH-I-AM]

I rang them today enquiring about some parts i want. They wouldnt even check to see if they had what i wanted untill i gave them my card details "incase im a timewaster". Seems a little odd to me. Anyone else found this with them?

Rich 8)

 

[lard]

I rang them today enquiring about some parts i want. They wouldnt even check to see if they had what i wanted untill i gave them my card details "incase im a timewaster". Seems a little odd to me. Anyone else found this with them?

Rich 8)

Seems a bit harsh - asking for credit card details doesn't solve anything, as they can't charge you if a/ they don't have the parts b/ the parts are too expensive

Perhaps they are being plagued by people asking for stripy paint and sky hooks

 

[Araon]

That kinda attitude would have me putting the phone down to be honest fella

Sky hooks (self adhesive cable hangers) cant see them specialising in them to be honest

 

[slammedresto]

if they have that attitude, i never have and never will

 

[RICH-I-AM]

Does seem strange that they did this. Im certainly no timewaster and dont think i gave the vibe that i was. It was the wide 5's that im after and the money is sat in the bank waiting to be spent. Oh well, onwards n upwards :roll:

 

[Graham L]

There have been some uncomplimentary posts about them in the past, suggest you do a search and see what comes up

 

[monkeyvanwestybike]

dont bother with them !
i got some parts and i did ask about the condition before ordering , they told me they were in very good condition but when i got them they were not that good

 

[noddy]

Try fbivw in swansea top blokes.
I always thought RCC we over priced, and after seeing some of the vans they had for sale I never went back to them, bad restos for 10K plus :shock:

 

[RICH-I-AM]

Glad it wasnt just me thinking i was going mad :mrgreen: .
Tried FBI and they dont have any at the mo but im following up a couple of leads now.
After your replies i wont be bothering them again. Thanks all.

 

[ib-bus]

FBI was shopping for parts here in California just a few weeks ago , from what I saw they have a lot of good parts coming their way.

I wouldn't bother with vendors asking for my credit card before they can even give me any information.

 

[Pete B]

If a business wanted me to supply my credit card details before they would confirm that they had the part I was looking for, I would tell them where to go. How do people who behave like this maintain a business?
I very recently bought from Mega-Bug. Bloody fantastic,(although I he didn't ring me back like he said he would....) the guy absolutely knew his stuff and it was delivered within 48hrs. How do some of these businesses continue to trade? I am self employed, and if I communicated with people in the manner that some do, then my business would fold.
I know I can be a bit abrupt, but how can anyone demand credit card information without legitimate need???
Wrong, wrong , wrong.
FBI have been mentioned, visited them once when working in Swansea, and what I've heard backs up the feeling I got that they are sound folk to deal with.

 

[froggy]

I recently purchased my bench seats from FBI and they were very helpful, called me back when they said they would and despite the size of the seats they were delivered when FBI said they would be, cant fault them and would definately use them again.
Have read a few threads on RCC and dont think i'll ever bother with them, seen a few of there items on ebay and also think they are very expensive (although most part prices seem to be going stupid)

 

[mattd1984]

I found RCC over priced!

 

[monkeyvanwestybike]

Well ive got the summer 2009 copy of volksworld camper & bus ere and theyve got a page or two spread on these ere merchants ,
are there any other of these c u next tuesdays we should be be aware of ? :roll:

i say F##* the adverts ya read in magazines! :shock:

 

[scott wilson]

seems to be a case of customer service. The guys that have been around for a long time are there for a reason. That said customer feedback is avaliable if you search and the likes of fbi will come up trumps all day long cos they do what they say they will do. I`m sure there is some bad feedback but how long have the boys been doing this?I run a business selling vw parts and i cannot compete with the postage times of firms like fbi because its just me and two other guys and we cannot keep up with the orders. Its impossible unless we employ more people which means the price goes up...
Anyway

 

[Dean]

FBI is not only local to me, they have always had the parts i need at prices that are very good. It's always a pleasure to drive and collect what i need. Top blokes and perfect customer service.

 

[Clem]

Ive never used RCC, but another doff of the cap here to FBI.

Top fellahs.

 

[faux]

seems to be a case of customer service. The guys that have been around for a long time are there for a reason. That said customer feedback is avaliable if you search and the likes of fbi will come up trumps all day long cos they do what they say they will do. I`m sure there is some bad feedback but how long have the boys been doing this?I run a business selling vw parts and i cannot compete with the postage times of firms like fbi because its just me and two other guys and we cannot keep up with the orders. Its impossible unless we employ more people which means the price goes up...
Anyway

Sorry to say this Scott but FBI is run by Graham who also employs Phil full time and Keith part time so.......he does pretty well cocidering. If they have it it will be reasonable (not cheap, they have big overheads).

RCC are not good for the scene where FBI aim to supply good quality original buses and parts, they have been around for years.

 

[Doris]

another thumbs up for FBI here - reasonable price & helpfullness make me go back there!

 

[woodslat]

I've attempted to do business with RCC Imports before, never really worked out for some reason (selling to them, not buying.) One of their agents did buy a large quantity of Westfalia cabinetry and misc. parts. I can say that I have never been asked for a credit card number to check stock, dealing with timewasters is part of the business really, I figure it into my overhead. Every once in a while, a timewaster turns into a fantastic customer.

I find that VW businesses that start out when a true enthusiast has a light go off and they decide to go after it tend to have much better customer service, better inventory, and a better understanding of a wider market. Once you start hiring employees that don't have that connection to that initial enthusiast's VW roots customer service tends to deteriorate...which is where threads like this start. I've dealt with Graham extensively, as well as his part time employee Keith. FBI has the kudos from responders to this thread (and me) because Graham hasn't lost the connection to his first decision to go after it, and never stopped being an enthusiast. I'd call him a pioneer when it comes to pillaging California for clean rust free parts, he's been doing it for years! When you see him at the next show, stop in with a cold beer for him and ask him where the name FBI came from...

Scott's point about difficulty in keeping up with orders is valid, (more employees + more overhead)=higher prices. I got rid of all hired help as they couldn't keep up with my quality of work (plus they were making costly mistakes.) As a result, my big orders have been painfully delayed, as I am trying to do everything myself. 12-14 hour days, 7 days per week, I'm still behind. I'm hired some help this week to help me with my backlog, have several earlybayers waiting for pictures of parts/buses/etc. If anybody wants a working vacation, you get room, board, and beer in exchange for work!